Terms and conditions

Terms and Conditions of Use of the Website

This website https://residencegudaurihills.com ( hereinafter: “Website” ) Use is regulated by LLC “ Hotel Guduri Resort ” ( Registration No. 405244515) (hereinafter: “Company” “We” “Hotel” ) by the following terms and conditions established by. (hereinafter: “Terms and Conditions” ) .

Company contact information:

LLC ” Hotel Guduri Resort ” ( S / N 405244515 ) (S/N 405146596)

Address: — Kazbegi district, Gudauri town. ————-

Email: residence@gudaurihills.com

Phone: 599663344

Introduction

These Terms and Conditions of Service govern the use of the User ( hereinafter referred to as: “Guest” or “You” ) By using our website, which is located at https://residencegudaurihills.com and which is operated by “Areali Inc.” LLC (C/N: 405122077 ) (hereinafter: “Areali”)

By using our website and making a reservation, you agree to these terms and conditions, which constitute a contract between us. Please read them carefully before making a payment. These terms and conditions and an integral part of the terms and conditions is the personal Data Processing Residence Conditions – Gudauri Resort (1).docx

These Terms and Conditions govern the relationship between you and the Company and apply to all reservations for hotel room space. You agree that the reservation will be made in good faith, in accordance with the established rules (without limitation), and for no other purpose.

of this website , you acknowledge that you have read and agree to them in full.

Information gathering

We collect personal data about you in order to process your order and provide you with services. The information that we may request, collect and process from you, if necessary, is:

• First and last name;
• Email;
• Mobile phone number;
• Place of residence, city, country;
• Personal identification number.

Rates and Payment:

• When booking a hotel room, you pay 100% of the total cost of the reservation in advance, in the currency specified in advance;
• Online payment is made through the secure payment system of JSC TBC Bank, where you enter your credit card details once and confirm the debiting of the amount from your credit card using the 3D security code. If desired, you can also make the payment via Apple wallet or Google wallet;
• The hotel room rate does not include breakfast, drinks and/or other additional services. The cost of breakfast is an additional 50 GEL;
• In case you leave the hotel early or show up with fewer than the specified number of people, the amount you paid will not be refunded;
• If you wish to add a bed to the room , e. use the so-called ” extra bed” service, you will be charged an additional fee of 50 GEL for this service.

Order Cancellation/Refund/Refund

• If the guest cancels the reservation 14 days before the reservation date, the amount paid will be fully refunded, and if If the reservation is canceled less than 14 days before the reservation date, the amount paid by him/her is not subject to refund;
• Refunds/reimbursement will be made within 7 business days of the cancellation of the reservation;
• Refunds will be made using the same payment method;
• The amount will be refunded to you. Excluding cancellation fee , What is the amount you paid? 2%;
• For cancellation of your reservation, please email us at residence@gudaurihills.com , In the subject line, type “Cancellation of reservation.” The message should include:
• Reservation confirmation number
• Guest’s first/last name

Arrival and departure

• check – in time for a hotel room is 3:00 PM.
• check-out time from the hotel room is no later than 12:00 noon.
• Early arrival or late check-out is possible for an additional fee.
• Upon arrival at the hotel room, the guest must present a valid identification document.
• Upon arrival at the hotel, the guest additionally signs a registration card, which is an integral part of these Terms and Conditions.

Right to refuse service

• The hotel reserves the right to refuse to provide you with services (without refund) if:
• You are under the influence of alcohol, drugs or other intoxicating substances and are disrupting the order;
• You are disturbing the peace of other guests;
• You are trying to use our hotel for illegal purposes;
• Intentionally damage hotel property or guests;
• If you exceed the established number of people allowed in the room without permission;
• In case of suspicion of fraud or unauthorized or illegal transactions.

Information storage

• Your personal information, except for your credit card details, is stored Area On secure servers;
• Information about your credit card details is stored on JSC TBC Bank’s secure servers;
• Please note that exchanging information online is not completely secure and there is a small chance that protected information may be compromised. You are responsible for any information you provide. Please be careful not to disclose passwords (in case of registration) and other data.

Security

• We take all possible measures to ensure the security of this website. The data you provide is stored and protected by Areal and JSC TBC Bank. Implemented by Technologies;
• TBC Bank’s secure payment system allows us to not disclose credit card numbers and, accordingly, protect your confidentiality;
• If you have any questions/complaints regarding any actions taken with your credit card details, please contact – JSC TBC Bank .
• If you have any questions/complaints regarding any actions taken with respect to your personal data (other than credit card data), please contact Area at the following email address: Support@area.ly
• The hotel is responsible for any illegal actions taken by hotel employees with respect to your personal data (except credit card data);
• Area Responsible for the security of your personal data (except credit card data) (website security);
• JSC TBC Bank is responsible for the security of your credit card data;

Tobacco smoking policy

• Smoking is strictly prohibited in all rooms and enclosed areas. Violators of this rule will be fined 2000 GEL.

Damage to hotel property

• The guest is responsible for any loss or damage to the hotel property caused by him or his friends, guests, or people under his responsibility;
• The guest is obliged to compensate the company for any damage caused by such actions. The cost of the lost items, in proportion to their value, will be deducted from the guest’s credit card.
• In case you lose your hotel key, you will be charged an additional fee of 15 GEL for each key.
• In case of damage to rooms, furniture, equipment or any hotel inventory: mattress, blanket, linen, towels, mattress cover, pillows, bedroom covers, blankets, kitchen accessories, etc., you will be charged a fine of 10 to 2,000 GEL, which will depend on the cost of full replacement, as well as shipping and other costs related to replacement.

Company responsibility

• The company is not responsible for the loss, theft or damage of your personal property.

Privacy

• The company collects your personal data during the booking process and your visit;
• Personal information received during the booking process will be used only for processing the booking and improving the service;
• For detailed information about the processing of your data by the company, please see the Personal Data Protection Policy. Data Processing Residence Conditions – Gudauri Resort (1).docx

Force majeure

• The Company shall not be liable or liable for any breach of these Terms, delay or failure to provide the Services if such failure is caused by circumstances beyond our control, such as acts of God, disasters, fires, wars, acts of terrorism, strikes, civil commotion, government regulations, industrial disputes, adverse weather conditions, or any other force majeure event, emergency, transportation disruption, failure of services. Failure to provide any required information.

Use of cookies (cached information)

• Cookies may be used to retrieve information from your website. Cookies include information that may be stored on your computer’s hard drive;
• Cookies do not contain personal information, they only contain statistical data about visits to the company’s website. This information helps us improve the website/service;
• If you do not want to disclose information about cookies , you can clear your browser information. Please note that if you delete cookies , you may not be able to fully browse the website and use all of its features.

Dispute Resolution and Governing Law

• of this website shall be governed by and construed in accordance with the applicable laws of Georgia. Any dispute arising out of or in connection with these terms and conditions of use shall be subject to the exclusive jurisdiction of the courts of Georgia.

Changes

• The Company states that it may make changes to these Terms and Conditions of Use of this Website at any time, which will apply in full to you. In the event of a change to the Terms and Conditions of Use of the Website, it will enter into force on the day following its publication on the Website.

Accept/confirm rules

• By using our service and completing your booking, you confirm that you have read, understood, and agree to these terms and conditions.
• If you do not agree to the terms and conditions of use of this website , you may not use the Company’s platform/services.